*Clarity on next steps for permit application, job approval, and sign-off
*Clarity on the impact that one permit has on the next (e.g. DOB approval of equipment not on MEP list, which then leads to FDNY approval of placement, which in turn leads to FDNY suppression test and approval)
*A “no permit left behind” mentality that had our client manager, Elizabeth Gelpi, making sure all that we were aligned in our applications
*Helpful, friendly inspectors!
*We were treated like what we were doing (two full restaurant build-outs) was positive for the City (which we like to think it is, and if you’ve dined at North End Grill or Blue Smoke Battery Park City lately, I think “positive” makes the grade!) rather than trying to pull one over on the City
*Our contractors were treated with respect
*There were no screaming matches as there have been on job sites in the past
*Inspectors took their time and demystified their decision-making process
*“One-stop shopping” for all queries and concerns
*We never heard “that’s not my job; go ask another agency”
*An honoring, philosophical shift and the dignity that comes from being treated as a “client” (NBAT’s excellent term) by each inspecting agency.
Many thanks for all your team's help & all the best,
AUSTIN PUBLICOVER • OPERATIONS MANAGER,
COMPLIANCE & FACILITIES
24 UNION SQUARE EAST, 6TH FLOOR, NEW YORK CITY 10003
USHGNYC.COM • @USHGNYC